Quantora Cancellation & Refund Policy
This policy explains how cancellation and refunds work for Quantora Engineering subscriptions. It forms part of our Terms of Service.
1. Try it free before you pay
Every new account receives a 14-day free trial with an allowance of AI-processed pages, and no payment card is required. This is your opportunity to evaluate Quantora properly — we encourage you to run your own real drawings through it and compare the output against quantities you already know.
Because a full free trial is available to everyone before any payment is taken, paid subscriptions are sold on the basis set out below.
2. Cancel at any time
There is no minimum term, no contract period and no cancellation fee. You may cancel whenever you wish, from the Billing section of your account or by emailing support@quantoraengineering.com.
When you cancel:
- your plan remains fully active until the end of the billing period you have already paid for;
- you are not charged again;
- after that date your account reverts to a free, read-only state — your projects, drawings and generated BOQs remain accessible so you can export them at any time.
3. Subscription payments are non-refundable
Quantora is a subscription-based AI software service. All subscription payments are non-refundable once payment has been processed.
No refunds or partial refunds will be provided for:
- cancellation during an active subscription period;
- unused subscription time, pages, credits or features;
- unused account capacity;
- dissatisfaction with AI-generated results;
- AI output that requires review, correction or verification;
- failed, incomplete or unsuccessful AI processing after processing has started;
- temporary service interruptions, maintenance or third-party service issues.
The reason is straightforward: your full allowance of AI-processed pages is made available to you the moment a billing period begins, and the AI processing cost is incurred by us as you use it.
4. The only exceptions
Refunds will be provided only where:
- required by the applicable law of your country of residence; or
- there has been a confirmed duplicate or incorrect charge.
These are corrections, not discretionary refunds — email us and we will put it right.
5. Before you subscribe
Because subscriptions are non-refundable, please use the 14-day free trial to satisfy yourself that Quantora suits your work. Run your own real drawings through it and compare the output against quantities you already know.
Please note: Quantora produces AI-generated estimates, each shown with a confidence score and a stated basis, which you are expected to verify before use (see clause 2 of our Terms of Service). We investigate every quantity you report as wrong and use those reports to improve the platform — but disagreement with an AI-generated result is not grounds for a refund.
6. Merchant of record
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Where a refund is due under this policy, it is issued through Paddle to your original payment method and typically appears within 5 to 10 business days of approval, depending on your bank.
7. Before raising a dispute
If something has gone wrong, please email support@quantoraengineering.com before contacting your bank. We aim to reply within 2 business days and it is almost always faster to resolve directly than through a card dispute.