Quantora Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Quantora Engineering platform ("Quantora", "the Service"), available at our website and web application. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Who we are
Quantora Engineering ("we", "us", "our") is an independent software service operated from Dubai, United Arab Emirates. You can reach us at support@quantoraengineering.com.
Our order process is conducted by our online reseller Paddle.com, which acts as the Merchant of Record and is the seller of record for all subscriptions. Paddle's own company details appear on your invoice and payment receipt.
2. What Quantora does
Quantora is an artificial-intelligence platform that reads construction drawings you upload and produces engineering take-off output, including bills of quantities, technical specifications, compliance references and related documents. The Service is a productivity tool for qualified construction professionals.
Important — Quantora does not replace a qualified engineer or quantity surveyor.
All quantities, specifications, cost figures, compliance references and other outputs produced by Quantora are generated by artificial intelligence and are estimates that must be independently verified by a competent professional before being used for pricing, tendering, procurement, construction, statutory submission or any other purpose with financial or safety consequences.
Quantora shows a confidence indicator and a stated basis for each line item precisely so that you can check it. You are responsible for that check. Do not submit Quantora output to a client, consultant or authority without reviewing it.
3. Your account
You must be at least 18 years old and provide accurate registration information. You are responsible for all activity under your account and for keeping your password secure. Notify us immediately if you believe your account has been accessed without your permission.
Accounts are for a single named user unless otherwise agreed in writing. Sharing one account between multiple people is not permitted.
4. Free trial
New accounts receive a 14-day free trial with a limited allowance of AI-processed pages, projects, rework cycles and assistant requests. No payment card is required for the trial. When the trial period or its allowances are exhausted, AI features stop until you subscribe to a paid plan. Your existing data remains accessible.
5. Subscriptions, billing and payment
Paid plans are billed monthly in advance in US dollars at the prices published on our pricing page. Each plan includes a monthly allowance of AI-processed pages and other usage limits, which reset at the start of each billing period. Unused allowance does not carry over.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries relating to billing and handles returns. Your payment details are processed by Paddle and are never stored by Quantora.
Prices may change. We will give you at least 30 days' notice before a price change affects your subscription, and you may cancel before it takes effect.
6. Cancellation and refunds
Quantora is a subscription-based AI software service. All subscription payments are non-refundable once payment has been processed.
No refunds or partial refunds will be provided for:
- cancellation during an active subscription period;
- unused subscription time, pages, credits or features;
- unused account capacity;
- dissatisfaction with AI-generated results;
- AI output that requires review, correction or verification;
- failed, incomplete or unsuccessful AI processing after processing has started;
- temporary service interruptions, maintenance or third-party service issues.
You may cancel your subscription at any time. Cancellation will stop future renewals, but the subscription will remain active until the end of the current paid billing period.
Exception: refunds will only be provided where required by applicable law, or in the event of a confirmed duplicate or incorrect charge.
A 14-day free trial is available before any payment is taken. The full terms are set out in our Cancellation & Refund Policy, which forms part of these Terms.
7. Your content and who owns what
You own your drawings. Uploading a drawing to Quantora does not transfer any ownership to us. You grant us a limited licence to store, process and transmit your files solely for the purpose of providing the Service to you — including sending them to our AI processing provider (see our Privacy Policy).
You own the output. Bills of quantities, specifications and other documents Quantora generates from your drawings are yours to use commercially without restriction.
You confirm that you have the right to upload each file you submit, and that doing so does not breach any confidentiality obligation, client agreement or third-party intellectual property right. This is important: construction drawings frequently belong to a client or consultant rather than to the person holding them.
We do not use your drawings or your outputs to train artificial-intelligence models.
8. Acceptable use
You agree not to: use the Service unlawfully; upload malicious files; attempt to gain unauthorised access to our systems or another customer's data; reverse-engineer, scrape or resell the Service; use automated means to exceed your plan's limits; or upload material you have no right to share.
We may suspend or terminate an account that breaches this section, with notice where practicable.
9. Availability
We aim to keep Quantora available continuously but do not guarantee uninterrupted service. The platform depends on third-party infrastructure and AI providers, and may be unavailable during maintenance or because of failures outside our control. AI analysis times vary with drawing complexity.
10. Disclaimer of warranties
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, and specifically make no warranty that AI-generated quantities, specifications or compliance references are complete, accurate or suitable for any given project.
11. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, nor for loss of profit, revenue, contracts, tenders or anticipated savings, arising from your use of the Service — including any loss resulting from reliance on AI-generated output that was not independently verified.
Our total aggregate liability arising out of or relating to the Service is limited to the total subscription fees you paid to us in the twelve months preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
12. Suspension and termination
You may close your account at any time. We may suspend or terminate access if you breach these Terms, if payment fails, or if required by law. On termination you may export your data for 30 days, after which it may be permanently deleted.
13. Changes to these Terms
We may update these Terms. If a change materially affects your rights, we will notify you by email or in-app notice before it takes effect. Continued use after that date constitutes acceptance.
14. Governing law
These Terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer protection rights available to you in your country of residence.
15. Contact
Questions about these Terms: support@quantoraengineering.com. See also our Contact page.